Reference

How cy999 Handles Your Personal Information

This privacy policy sets out exactly what data cy999 collects when you open an account, make a deposit via JazzCash, Easypaisa or Raast, and use our platform — and what we do with it. Availability depends on local law and eligible regions.

Account Data TransparencyPayment Data ProtectionYour Right to Access and DeletePakistan-Based Account Support
cy999 How cy999 Handles Your Personal Information
HOW WE PROTECT IT

Data Handling You Can Check

We apply SSL encryption across all account pages and payment flows. Your data is not sold to third parties. We share it only where required by applicable law or with payment processors — JazzCash, Easypaisa, Raast — who need it to complete your transaction. Cookies track your session state and login status; you can manage cookie preferences through your browser settings.

Encryption on Every Page

SSL encryption covers your login, account wallet pages and all payment flows. Data in transit between your device and our servers is protected at every step.

Cookies and Session Data

We use cookies to keep you logged in and remember your session state across devices. You can clear or block cookies through your browser settings at any time.

Data Retention Policy

We hold your account and payment data only as long as legally required or until you request deletion. Transaction records for JazzCash, Easypaisa and Raast payments follow applicable retention rules.

No Third-Party Sale

Your personal information is never sold. It is shared only with payment processors needed to complete your deposit or withdrawal, and where law requires disclosure.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you want to review, correct or remove data we hold about you, our support team can handle that request directly. You can reach us through live chat, email or the in-app support form — responses are handled by the same team that manages account and wallet queries.

Live Chat Open the chat icon in your account dashboard to reach us directly about any data request, account detail correction or deletion inquiry.
Email Support Send your privacy request to our support email address found in the contact section of your account. Include your registered phone number for faster handling.
In-App Form Use the support form inside your cy999 account to submit a formal data access or removal request. We confirm receipt and respond through the same channel.

Privacy Questions We Hear Most

These are the questions we get most often about how your data is managed on cy999. Each answer is specific to how our platform actually works — not generic policy language.

We collect your name, phone number, email address and date of birth at registration. Identity documents may be requested during verification to confirm eligibility under local law.

We record transaction references and wallet numbers to reconcile payments. We do not store your mobile wallet PIN or full banking credentials at any point.

Yes. Contact our support team via live chat, email or the in-app form. Include your registered phone number and we will compile and send your data summary.

We retain data only for as long as legally required or until you request removal. Raast, Easypaisa and JazzCash transaction records follow applicable local retention periods.

Only with payment processors needed to process your transaction and where local law requires it. We do not sell your data to advertisers or unrelated third parties.

Submit a deletion request through the in-app support form or by emailing us directly. We confirm receipt, process the request and notify you when it is completed.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.